Lowes of Stone Mountain, GA Store 0640

Assisting Store Manager with daily operation of a 25+Million dollar business

Recruited to transfer to this location to help with culture and operational improvement

Responsibilities Include:

• Daily overseeing of all store programs through effective delegation and management of work, employees, time, and resources. This includes securing appropriate staff coverage and assisting in the recruitment and selection processes. This also includes overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures.
• Expected to drive and inspire a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues.
• Ensuring all required  training  and development needs of employees are met, and identify and enforce procedures on any employee performance issues.
• Managing  inventory by ensuring shelves are stocked and displayed consistently
•  Ensuring  proper inventory levels, process merchandise through computer systems, overseeing shrink and loss, and checking that outgoing deliveries have the correct merchandise.
• Responsible for employees following proper protocol for delivering all other duties
• as assigned.

• Drives and inspires a sales and service culture throughout the store by ensuring all employees drive sales through customer service; and ensuring associates actively identify sales opportunities through project selling and the correct and

  consistent usage of customer management programs

• Anticipate, recognize, and respond to changes in environmental factors

Lowes of Loganville, GA Store 2969

Assisting Store Manager with daily operation of a 15+Million dollar business

Recruited to transfer to this location to help with culture and operational improvement

Successful in serving store team and outstanding sales and service results.

• Daily overseeing of all store programs through effective delegation and management of work, employees, time, and resources. This includes securing appropriate staff coverage and assisting in the recruitment and selection processes. This also includes overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures.
• Drove and inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues.
• Ensured all required  training  and development needs of all employees were met, and identified and enforced procedures on any employee performance issues.
• Managed  inventory by ensuring shelves were stocked and displayed consistently
•  Ensured  proper inventory levels, process merchandise through computer systems, overseeing shrink and loss, and checking that outgoing deliveries have the correct merchandise.
• Responsible for employees following proper protocol for delivering all other duties as assigned.

• Drove and inspired a sales and service culture throughout the store by ensuring all employees drive sales through customer service; and ensuring associates actively identify sales opportunities through project selling and the correct and

  consistent usage of customer management programs

• Anticipated, recognized, and responded to changes in environmental factors

• Chosen to transfer to this location to help build a culture and assist with leading the ASM and Department manager staffs.
• Assisted the Store Manager in successful safety, engagement, standards and customer service improvement in this location
• Drove results based leadership in the store

Lowes of Snellville, GA store 1603

Assisting Store Manager with daily operation of a 20+Million dollar business

Successful in serving store team and outstanding sales and service results.

• Daily overseeing of all store programs through effective delegation and management of work, employees, time, and resources. This includes securing appropriate staff coverage and assisting in the recruitment and selection processes. This also includes overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures.
• Drove and inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues.
• Ensured all required  training  and development needs of all employees were met, and identified and enforced procedures on any employee performance issues.
• Managed  inventory by ensuring shelves were stocked and displayed consistently
•  Ensured  proper inventory levels, process merchandise through computer systems, overseeing shrink and loss, and checking that outgoing deliveries have the correct merchandise.
• Responsible for employees following proper protocol for delivering all other duties as assigned.

• Drove and inspired a sales and service culture throughout the store by ensuring all employees drive sales through customer service; and ensuring associates actively identify sales opportunities through project selling and the correct and

  consistent usage of customer management programs

• Anticipated, recognized, and responded to changes in environmental factors

• Chosen to transfer to this location to help build a culture and assist with leading the ASM and Department manager staffs.
• Assisted the Store Manager in successful safety, engagement, standards and customer service improvement in this location
• Drove results based leadership in the store as well

• Assisted Store manager in store turnaround with results driven leadership and employee engagement. Team building, operational structure and team member support.
• Adapted and was agile in role as a Assistant Store Manager for Zone one, Zone two, and Zone Three.
• Asked to provide leadership in absence of a Store Manager at Lowes locations in Norcross Georgia store 1507, Buford Georgia  store 662, and Loganville Georgia store 2969

Lowes of Gwinnett, GA store 544 (closed location)

Ran operational shutdown and liquidation for this location

• Led store team after store closing  and Store Manager placed in the Norcross, GA location
• Led store team in the liquidation, shipping, packing,  and removing store fixtures and all assets.
• Lead contact with Home office and Regional Office for transition of this locations product and assets as well as team member disbursement.
• Weekly contact with  home office with operational review of processes and procedures to help with the company transition to future store closings and helped to create guidelines for work shifts and responsibilities for the future store closings.

Responsibilities included:

• Daily overseeing of all store programs through effective delegation and management of work, employees, time, and resources. This includes securing appropriate staff coverage and assisting in the recruitment and selection processes. This also includes overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures.
• Drove and inspired a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues.
• Ensured all required  training  and development needs of all employees were met, and identified and enforced procedures on any employee performance issues.
• Managed  inventory by ensuring shelves were stocked and displayed consistently
•  Ensured  proper inventory levels, process merchandise through computer systems, overseeing shrink and loss, and checking that outgoing deliveries have the correct merchandise.
• Responsible for employees following proper protocol for delivering all other duties as assigned.

• Drove and inspired a sales and service culture throughout the store by ensuring all employees drive sales through customer service; and ensuring associates actively identify sales opportunities through project selling and the correct and

  consistent usage of customer management programs

• Anticipated, recognized, and responded to changes in environmental factors

• Chosen to transfer to this location to help build a culture and assist with leading the ASM and Department manager staffs.
• Assisted the Store Manager in successful safety, engagement, standards and customer service improvement in this location
• Drove results based leadership in the store

1652 Kissimmee Fl,
177 Statesboro, GA
403 Savannah, GA
2232 South Dekalb, GA

Zone manager Statesboro 177 2000-2004

•  Night stocking Zone manager
• Zone one manager for Outside/Inside garden. Plumbing and Electrical

Sales manager Kissimmee 1652 2004-2005

•  Role involved supporting high performing installed, special order, and pro services sales teams
• Store had the highest installed and special order sales over comp for the year 2004 in its market

Zone manager Savannah 403 2005-2006

• Role of Zone one Assistant Manager in this location

Administrative Manager South Dekalb store 2232 2006-2008

• Led store to successful completion of Store Operational Target Program after this store had struggled with Administrative controls and standards integrity.
• Provided Leadership and accountability to Administrative and Operational standards and accomplished a Green score after store having a red and failing Operational Assessment upon beginning tenure in this location

1652 Kissimmee Fl,
177 Statesboro, GA
403 Savannah, GA
2232 South Dekalb, GA

Zone manager Statesboro 177 2000-2004

•  Night stocking Zone manager
• Zone one manager for Outside/Inside garden. Plumbing and Electrical

Sales manager Kissimmee 1652 2004-2005

•  Role involved supporting high performing installed, special order, and pro services sales teams
• Store had the highest installed and special order sales over comp for the year 2004 in its market

Zone manager Savannah 403 2005-2006

• Role of Zone one Assistant Manager in this location

Administrative Manager South Dekalb store 2232 2006-2008

• Led store to successful completion of Store Operational Target Program after this store had struggled with Administrative controls and standards integrity.
• Provided Leadership and accountability to Administrative and Operational standards and accomplished a Green score after store having a red and failing Operational Assessment upon beginning tenure in this location